FAQ

Below are some of our most Frequently Asked Questions.

If your question isn't on the list please give us a call, we're always happy to help.

 

What should I wear on the day ?

Whatever you feel comfortable in. Although we provide protective clothing we do recommend casual clothing.
Layers are great as you can take them off if you get warm during your activity and trainers or casual boots or shoes are the best footwear. We also recommend that you dress for the weather; if it's wet, waterproofs and a change of clothes would be good.
No matter how good the weather, please do not wear open toed-shoes or sandals.
If you're going quading, please bring or wear a pair of wellies, snow boots or walking boots.

 

What time should I arrive ?

You should have an arrival time on your booking form - this is the time your event manager will be expecting you. If you are running late, please don't panic, just give us a call so we know what's happening.

 

What happens on the day ?

Please give yourself plenty of time to arrive as everyone is normally eager to get started! You will have already completed our pre-registration form so please just sign in. Your team will receive a thorough safety briefing and instruction on the event and activity. If you have selected an arrival catering option this will be served before you go on to your first activity.

 

Are there any height or weight restrictions ?

Minimum age 6 years / Maximum age 70 years
Maximum weight 20 stone
Minimum height to drive the Kids  Karts is 1.2m.
Minimum height to drive the Adult Karts is 1.55m
A reasonable standard of fitness is required.
 
We recommend that people with back conditions and other conditions, likely to be aggravated by driving over rough terrain do not take part. Any pregnant women may also wish to consider if the event is suitable. Please enquire if you need further advice.
 
Disabled guests are welcome, please let us know how we can help.
 
No experience is required for any of the activities as full instruction is given.

 

Should I bring any money ?

There are vending machines selling snacks and drinks. Please be aware that Whilton Mill does not currently have a cafeteria although there may be a burger van available on the day. We do offer a variety of catering packages that can be pre-booked for your event, ranging from Breakfast on arrival through to Lunch and even the great British Afternoon tea.

 

Can I bring spectators ?

Of course, and please remember to include them in your catering package.
On Stars at Whilton Mill race days there is a small charge, please ask for further information.

 

What about the weather ?

Ah the British weather, who knows what it may throw at us, but despite this, Whilton Mill is open all year round.
However, safety is our number one priority so we may have to cancel an event if snow and ice prevent the activities from being safe or providing you with a great experience!
Other than that we're ready whatever the weather and dedicated to offering a fantastic event come rain or shine.

 

What else do I need to know ?

If you have valuables, phones etc. with you, we encourage you to leave them with your event manager. This will ensure that nothing gets lost or damaged whilst doing an activity.

 

What if my numbers attending changes ?

Please keep us informed, we need to know 72 hours before your event due to the preparation and staffing levels required.
 
 

If your query still hasn't been answered, please give us a call on  01327 843 822.